Frequently Asked Questions
Q. Why Dead Sea products?
A. The Dead Sea is an eternal source of health-promoting and balancing elements. As the lowest point on earth, 1300 feet below sea level, it is universally known to have an inexhaustible wealth of valuable natural minerals. Currently these benefits are still acknowledged and respected world wide. Many people travel thousands of miles to bathe in the Dead Sea. Rich in life enhancing minerals, the Dead Sea salts and mud have been acclaimed throughout the ages for their extraordinarily valuable effect on the skin, face and even on stressed nerves.
Q. Why Swisa Beauty?
A. Our goal at Swisa beauty is to provide women and men with nail and skin care products that are as wonderful and luxurious as they are natural and healthy by using only the finest ingredients Mother Nature has to offer. We at Swisa Beauty are dedicated to providing you with the highest quality products and services. It isn't often that a line of products is so noticeably effective that it virtually sells itself. But we have no other explanation for the astounding success of our delicious, nourishing array of lotions and, of course, our signature nail care treatments.
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Q. How can I purchase Swisa Beauty products?
A. You can purchase our exquisite products directly by using our shopping cart; you may visit our store locator for a retail store near you; or you can visit one of our over 800 mall cart/kiosk distributors across the US and internationally, contact your local mall for information about distributors in your area. If you choose to use our website, once your order is processed, you will see a confirmation page letting you know your order number and that it has been received. In addition, you will receive an e-mail that confirms your order as well as an additional email with the UPS tracking number for your shipment.
Q. What payment methods do you accept?
A. Swisa Beauty accepts all major credit cards.
Q. Do I need to pay sales tax?
A. We are required by law to charge 7% sales tax on orders being shipped to Texas residents. There are no taxes imposed on orders that ship to all other states.
Q. How secure is your web site?
A. Our Web site secures your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission. Swisa Beauty uses one of the most advanced security systems available today on the Internet. SWISA INC has been verified as the owner or operator of the Web site located at www.swisabeauty.com. VeriSign software scrambles your credit card and personal information so no one outside our system can read or access it. Once we receive your information, we keep your data in a safe place.
Q. Do I need to pay for shipping and handling?
A. We offer free shipping on all order over $75. Order placed in the US under $75 are charged a flat shipping rate of $7.99 and orders placed internationally under $125 are charged UPS International rate. Our shipping service does not include the cost of international customs, duty or tax charges.
Q. What are your shipping policies?
A. We ship our products worldwide. Our default shipping method is UPS Ground and UPS International. All orders placed prior to 2P.M.-CST in most case will ship the same day. Please allow 3-5 business days for UPS ground shipping and International customers should allow extended time based on final destination.
Q. What is your return policy?
A. We want you to be happy with your purchase. You are welcome to exchange an item in new condition within 30 days of purchase. In no event will the Company be obligated to accept the exchange of merchandise that has been damaged through the customer's actions or omissions. Damage occurring during return shipment will be the responsibility of the customer.
(Note: We accept returns just for Swisa Beauty products ordered directly from Swisa Beauty Inc. via this website or telephone). If you purchased the products at one of our distributor locations nationwide and internationally, please return to the store/kiosk/point of sale where you purchased the goods as each point of sale has its own policies.
If you are wishing to exchange your product, please ship the product back to our offices in its original package. Please enclose a letter that specifies your name, contact information, order number, and the reason for the return. We will review your request and do the best to accommodate you.
Our address is: Swisa Beauty 525 International Pkwy, Suite 601 Richardson, TX 75081
Q. Are the mall carts owned by Swisa Beauty?
A. No, ALL mall carts are independently owned and operated entities and have no affiliation with Swisa Beauty Inc. Please be aware that each store/kiosk/point of sale have their own policies and procedures.
Q. What’s your privacy policy?
A. Swisa Beauty is committed to your privacy. Therefore, we will not sell, rent, share or loan your personal information to any unrelated third parties.
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