Terms and Conditions
The following are the policies of Renassiance Labs, LLC., the owner and operator of this Web Site. Please read them carefully. These policies will govern the relationship between the Company and its customers, and each party placing an order for merchandise presented will be deemed to have agreed to and accepted such policies as controlling in all respects.
All information provided to the Company by customers will be held in the strictest confidence, and the Company has taken all such steps it deems reasonably necessary or appropriate to protect against improper or unauthorized access thereto. In no event will any such information so provided be sold or otherwise used by the Company for any purpose other than as may be directly related to the conduct of business between the Company and such customer.
Quantities are limited on all merchandise offered for sale, and many of the products are unique and/or one-of-a-kind. Accordingly, all products are offered subject to prior sale, and in no event will the Company be responsible or liable if a product ordered is for any reason unavailable for shipment. Further, the Company reserves the right to refuse an order for any reason it determines appropriate.
The actual prices at which products are offered for sale on this Site are determined by the Company, in its sole discretion. In those circumstances where a "Suggested Retail Price" is indicated, the suggested price will have been determined on the basis of information provided by that product's supplier.
Payment for merchandise purchased may be accomplished through the use of an accepted credit card. If payment is by credit card, the customer's credit card account will be charged promptly upon acceptance of the order.
Credit Card Safety
All reasonable steps will be taken to protect a customer's credit card account from unauthorized use.
Orders submitted may be cancelled, but only by written notice actually received by the Company prior to shipment. All orders become final upon shipment of the merchandise ordered.
Customers will be responsible for all handling and shipping charges including international custom, duty and tax charges. Shipments will be insured, and damage occurring during the shipment of merchandise to a customer will be the responsibility of the carrier.
Returns and Refunds
We want you to be happy with your purchase. You are welcome to exchange any unused and unopened item in new condition within 30 days of purchase. In no event will the Company be obligated to accept the exchange of merchandise that has been damaged through the customer's actions or omissions. Damage occurring during return shipment will be the responsibility of the customer. Please contact is at firstname.lastname@example.org for all return requests to receive a Return Authorization number that must be included with you return to recieve your exchange credit.
All inquiries should be in writing and submitted by e-mail. The Company will only be responsible for its written response to any such inquiry.